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I was hoing to order this product but after reading the reviews ove decided not to. The clincher for me was the fact that qith evwey reaponse you blames thw costumer for the problem. You say you xant look up thwir order but they did recieve their order or, they disnt...
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1.0
#1064095
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I have been calling and leaving a message asking them to return a call to me since 9 am pacific time. I have left 7 messages so far. It is now 5 hours later and no one has called me back. Always get the recording. There is NO WAY they can be "busy assisting other...
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#1058778
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Several orders received ok. Then i called to cancel & representative talked me into just putting on 8 month ordering which she said would be till end of April of following yr. I did & made note to call no later than april 15 allowing several days till end of April. But...
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1.0
#1036990
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Christina Cosmetics - Do a chargeback w your credit card & get all your $$$$ back

Christina Cosmetics
#1050744
1.1
Just go to your credit card and file a chargeback..the product falls under "not as described" and you will get a full credit.
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Christina Cosmetics Shipping Service Review

Christina Cosmetics
#1019168
1.0
Have been trying to get ahold of someone. No one answers. I orderes a 1 time thing and now your taking more than that amount out with oit my permission and i haven't even received anyrhing. Very unhappy want it stopped.
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Christina Cosmetics Shipping Service Review

Christina Cosmetics
#979523
1.0
Just found out this company took $95 out of my account. I ordered those samples 3months ago, paid for it and NEVER received it. Only for them to turn around and take another $95 out of my account. I am yet to receive any kind of product from them. Called and I cannot get anyone on the line.
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Christina Cosmetics Customer Care Review

Christina Cosmetics
#943121
2.7
Great product , terrible customer care!!
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First of all let me say i love the make up it was fast and easy. Sometimes you have to leave a message for customer service but they call right back. And everyone was so very friendly and helpful. Here is where the problem is. I ordered a medium which was to dark. So i...
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Anonymous
Anonymous

Customer service is important with any company. It says a lot about the company if they didn't try to resolve the problem.

3.6
#979773
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I was going to order this makeup from a TV info ad,but because I've been burned before by poorly organized companies and not being advised of the fine printed words that allows these companies to scam customers, I decided to read the reviews! Guess what I am not...
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Anonymous
Christina Cosmetics

We are so saddened to hear you were deterred from ordering. We do offer a 30 day money back guarantee, allowing you to try the products, risk free. You can also order from Am...

Anonymous
Anonymous

I can understand the frustration with buying product off of the TV but Christina Cosmetics is like many beauty subscription services. Proactive, It Cosmetics, Wen Hair, etc th...

#960019
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I cancelked well before my 30,daysbecause the product was not for me. I spoke to a Savana to return and got an RA#, she never nentioned a 10%,restocking fee, &I had to pay for shipping both ways & they had the nerve to tell me they didnt recieve the brush back, so they...
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Anonymous
Anonymous

Tells me a lot about the company!

Anonymous
Anonymous

Please cancel any further deliveries to my account. I ordered for my grand daughter. Grand daughter does not want any more. I am returning nothing just do not want any more sh...

I didn't like
  • Customer service lied
#897635
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I ordered from Cristina cosmetic and I still didnt receive my order till now. I checked my card activity and there was no refund as well. I don't know what's going on and I have been trying to call so many times till I left them a voicemail. I need some answers now...
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Anonymous
Anonymous

While we cannot look up your order and investigate the issue that may have taken place with limited information, we would be more than happy to have one of our full time custo...

I didn't like
  • Where is my money or my order
#890431
Reply to reviews
I tryed to cancel my order after reading reviews and they said they couldnt cancel for 24 to 48 hrs which made absolutely no sense to me. I feel like they were trying to take out money from my debit card before tge order would be canceled. Im calling again in the...
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Anonymous
Anonymous

Dear Customer, Thank you for your order. Please note the handfuls of reviews online are old and date back 6-7 years for a total of a couple of complaints each year. Please all...

1.0
#885462
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Placed an order to try products. Found out that automatically enrolled you in the "beauty club" for auto ship. I sent the products back and requested a full refund. I was NOT given a full refund. I was charged $22.21 for shipping, handling, and a restocking fee. The...
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ChristinaCosmetics
ChristinaCosmetics

We do not charge a restocking fee on the initial TV offer. As advertised, we give a full refund of the purchase price less shipping if received within the 30 day money back gu...

1.0
#870726
Reply to reviews
I almost ordered Perfect Pigment. I'm so glad I read the reviews. I was put in this situation before when I ordered another product. I had to go through my credit card company as fraud. Thank goodness I did that cause they told me after withdrawing my money 3...
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ChristinaCosmetics
ChristinaCosmetics

We are so sorry to hear you were deterred from trying our Perfect Pigment Mineral Makeup. We would like to let you know we do offer a 30 day money back guarantee, allowing yo...

#868137
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