Christina Cosmetics
Reviews and Complaints
www.christinacosmetics.com
Anonymous
Fort Lauderdale, Florida
Perfect Pigment 1 Review
Those people are take $119 unauthorized one my friend account every weeks even you say no,my advice for ya don't use your credit or debit card to order in that websites
Reason of review:
Problems with payment
Anonymous
Colchester, Connecticut
Tried canceling 1st shipment within hours of deciding to try this. They did not accept my cancellation.
After deciding that I did not need this product, within hours of giving them my debit card information and where to ship my order I e-mailed them saying I'd changed my mind. I asked them NOT to send me ANYTHING, yet a got a large box filled with products and my card was debited. About a month later, a smaller box arrived and again they took money from my account----all after notifying them within a hour of my whim to try this product line that I wanted the order cancelled. I would not advise anyone to do business with this website. I had to borrow money just to pay a bill because of the way they disregarded my request to cancel my order.
Loss:
$200
Cons:
- Taking unauthorized withdrawing when told not to do so
Reason of review:
Problems with payment
Preferred solution: Full refund
Anonymous
Guaynabo, Guaynabo
Christina Cosmetics - Customer Care Review from Guaynabo, Guaynabo
I love the product, but i'm not able to call them to ask for more! Would like to talk to someone!!
Pros:
- Makeup coverage
Cons:
- Customer service
Reason of review:
Poor customer service
1 comment
Anonymous
Brea, California
Review in Cosmetics and Toiletries category from Brea, California
Poor costumer service ! They messed up my order and they were suppose to reimburse my feed back and it's been 2 weeks they still haven't reimburse me back my money and I called them multiply times and they keep on saying the manager will call you back regard to the issue . How hard it is to credit my account back ? I have to call my credit card company to disputed the charge ! So unprofessional and I've been a client with them for 3 years after this I will take my bussiness somewhere else !
Reason of review:
Order processing issue
1 comment
Anonymous
Inwood, New York
Short Review on May&nbs-04:00;24,&nbs-04:00;2016
I don't like how this company does business. It took three months to receive my initial order. Now received an email from Cristina Cosmetics saying that they could not make a payment. this payment was not authorized. I sent an email telling them that I would no longer need their services and they are still charging my account.
Pros:
- Products
- Makeup coverage
Cons:
- Unauthorized transactions
Reason of review:
Problems with payment
Anonymous
Houston, Texas
Attempting to CANCEL product/autoship
I ordered the Perfect Pigment and was happy with it. However, I did NOT care to continue receiving it.
Before the 60 days was up, I have attempted to call Christina Cosmetics but my attempts have been futile. NO ONE ever returns my calls!
And just today, I received another shipment that I did NOT authorize. I am VERY upset with this company and in my opinion, and the opinion of hundreds more, Christina Cosmetics is running a SCAM!
Reason of review:
Order processing issue
7 comments
Ellaina Tfa
Panorama City, California
Christina Cosmetics - Review in Cosmetics and Toiletries category from Panorama City, California
My issue is that I pay to have my delivery within 2 to 3 business days I haven't received that money was taken out of my account but I haven't received my purchase yet so if you please contact me at vasquezisa1963@***.com .
Reason of review:
Problem with delivery
2 comments
Areona Ndh
Marlton, New Jersey
Wishing I would have read the reviews
I placed my order on Jan. 28th. By Feb. 8th when I did not receive it I called to figure out how to track it (since nothing on the site allows you to and the confirmation email looks like a basic Microsoft Word document). When I called I was told that there was a back order and she apologized for not calling then said it would be shipped on the 15th of February (not realizing at the time that 2/15 is Presidents day and nothing would be shipped). I called back Monday 2/22 and Tuesday 2/23 around 4:30 and it just rang rang and rang to voicemail. I wasn't upset...maybe that was just too late to call, maybe they closed early..on both days. I called this morning 2/25..almost a month later..and it goes strait to a voicemail that says "Our office are closed for President's Day". . . . Really . . . ? Had I read the reviews I would have never placed an order. It went from understandable to frustrating to ridiculous. The drama this company is having/will have from having minimal integrity is probably not worth $47.85.
Cons:
- Non-existent customer service
- You have my money but i have no product
- Scam
Reason of review:
Poor customer service
Anonymous
Saint Petersburg, Florida
Christina Cosmetics - Customer Care Review from Saint Petersburg, Florida
I am so disappointed christina cosmetics I wish I had read the reviews before I ordered they do make I'm off to rise withdrawals from your account and they do not answer phone calls are return messages
Reason of review:
Poor customer service
1 comment
Anonymous
Staten Island, New York
Short Review on May&nbs-04:00;16,&nbs-04:00;2016
I like this product, it covers all the marks on my face and it seems like there is no make up on my face.. The only thing I wish they could do is make it water proof and make it where it does not rub off on your clothing..
Reason of review:
Not as described/ advertised
Anonymous
Whitefish, Montana
Christina Cosmetics Customer Care Review from Whitefish, Montana
I asked that my orders be stopped, after my first order, over one year ago! I've called repeatedly! I once again, received a notice that they were trying to process my new order! I called them once again and left a message that I don't like or want their products! Within a few days after that call, they tried to run my card again! Very dishonest company!!! Today, their customer service number doesn't even work!
Reason of review:
Poor customer service
1 comment
Anonymous
Union City, California
Christina Cosmetics - Shipping Service Review from Union City, California
I thought I was ordering a one time purchase then was billed for a second time without receiving the item. I called and explained I honestly thought it was a one time purchase. No give at all, I canceled and when I received the item did as they said "return to sender" I was punished with shipping x2 and 10% restocking fee. I called again and they don't care about customer service at all. Never again!!!
Reason of review:
Problems with payment
Anonymous
Winsted, Connecticut
Christina Cosmetics Face Powder Review
I did not authorize Christina to take money out of my bank did not order it, because I had a reaction. No body answers the phone
Reason of review:
Problems with payment
Anonymous
Madden, Mississippi
Christina Cosmetics Perfect Pigment Review
DO NOT!! I repeat DO NOT ORDER FROM THIS COMPANY!! I placed an order December 28, 2015. Today is March 7, 2016 and I have not received my order. My card was charged and it shows on my bank statement. I just received an email saying my order can't be placed due to none payment... This is a SCAM. And no one will answer the so called customer service number.. I'm very upset
Reason of review:
Problem with delivery
Anonymous
Berino, New Mexico
Other Product Review
This product does not cover as they advertise and you cannot get anyone on the phone to cancel.
Reason of review:
Not as described/ advertised
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Hi,
We are so happy to hear how much you love our product! Please give our customer service team a call, they would love to help you with your new order. the number is 1800.543.7207, our hours of operation are Monday-Friday 9am-4pm PST.
Thank you for your business and have a great day,
Christina Cosmetics